January 6, 2022 How do you count what you prevented? What is the value of deterrence? Is a bird in hand worth two in the bush?
'Ciphering' the total value that a fraud investigative unit brings is a unique challenge.
August 31, 2021 Hiring is a weighty responsibility. Not only is the company's future in your hands, but so are the lives and futures of each of the applicants.
But sometimes a situation comes along that still makes you laugh, or shake your head, years later. Here are a few that come to mind for me:
June 7, 2021 Frequent flier fraudsters spend a lot of time thinking of ways to get around your Claims Teams. One of the most effective and efficient ways for SIU's to stay ahead of them is analytics - creating innovative datamining queries to bring the fraud to you for investigation.
May 20, 2021 What is the primary quality that you look for in an SIU Analyst? In my time as a Regional SIU Manager, as I hired many analysts, that question continued to present itself seeking my answer. Experience? Aptitude? Attitude? Education? What is the key?
May 3, 2021 As a new manager many years ago, decision making came at me as a strange mix of hurry up and slow down. Over the years I have learned (and I'll admit had to relearn many times) that 'unintended consequences' are key to your decision-making timeline. Move too fast, they come barreling at you later! Delay too long and invite more!